Troubleshooting

Check these common causes:

• Ensure you've granted microphone permissions to your browser
• Check that your microphone is not muted at the system level
• Try a different browser (Chrome or Edge recommended)
• Refresh the page and try again
• Verify you have remaining credits in your account

Improve accuracy with these tips:

• Use a dedicated microphone instead of built-in laptop mic
• Reduce background noise in your environment
• Verify you've selected the correct source language
• Speak clearly and at a moderate pace
• Avoid multiple people speaking at once

Common causes and solutions:

• Check your internet connection stability
• Verify you haven't run out of credits
• Browser tab may have been put to sleep - keep the tab active
• Try using Chrome or Edge for best compatibility

Try these solutions:

• Verify the meeting link is correct and the meeting has started
• Check if the meeting has a waiting room - the host needs to admit the bot
• Some organizations block external participants - ask the host to allow external guests
• For Teams: The organizer may need to enable "Allow external participants"
• Wait 1-2 minutes, the bot may take time to join during peak hours

This can happen when:

• A host manually removed the bot
• Organization policy automatically removes recording bots
• The meeting ended unexpectedly

Contact the meeting host to ensure they're aware of and permit the recording bot.

Check the following:

• Ensure participants are speaking - the bot only transcribes when there's audio
• Refresh your dashboard to see the latest transcript
• Check your credit balance
• There may be a short delay (10-30 seconds) before text appears

If you run out of credits during a recording:

• The transcript created so far is saved
• Upgrade your plan or wait for monthly credit refresh
• Consider upgrading to a higher tier for more credits

Credits reset on your billing date each month. Check Settings → Subscription to see your next reset date.

Unused credits do not roll over to the next month.

To cancel:

1. Go to Settings → Subscription
2. Click "Manage Subscription"
3. Select "Cancel Subscription"

You'll retain access until the end of your current billing period.

• Ensure Live Translation is enabled in Settings → Transcription
• Check that you've selected a target language different from the source
• Translation requires an active internet connection

Machine translation may not be perfect. For better results:

• Ensure the source transcription is accurate first
• Edit any transcription errors before translating
• Technical or domain-specific terms may need manual review

PDF export requires a Basic plan or higher. The Free plan only supports TXT export.

Upgrade your plan →

• Check your browser isn't blocking downloads
• Disable any ad blockers temporarily
• Try a different browser
• For large transcripts, the file may take a moment to generate

• Try resetting your password
• If you signed up with Google/Microsoft, use that same provider
• Clear browser cookies and try again
• Contact support if you're still locked out

To delete your account:

1. Go to Settings → Account
2. Scroll to "Danger Zone"
3. Click "Delete Account"
4. Type "DELETE MY ACCOUNT" to confirm

30-Day Recovery Period: After deletion, you have 30 days to recover your account. Visit /recover-account to restore your account and data.

After 30 days, all data will be permanently deleted.

Yes, within 30 days of deletion:

1. Go to /recover-account
2. Enter your email and password
3. Click "Recover My Account"

Your account and all data will be fully restored. After 30 days, recovery is no longer possible.